Contigo are pleased to announce the roll out of its new Help desk and Support portal

Contigo is pleased to announce the roll out of its new Help Desk and Customer Support Portal.

This service allows Contigo customers to raise new calls, query the status of existing calls and seach the Contigo Knowledge Base and Customer Forums for solutions to common problems.

This customer facing portal will provide Contigo customers with a number of  facilities;

• create new tickets detailing issues and questions.  These will automatically be routed through to the appropriate Contigo support team and will be dealt with quickly.  Each client has a support SLA and this new help desk portal provides management reporting and configurable alerts that help Contigo focus on meeting and beating these SLA's. 
• provide a searchable User Forum which will detail solutions to common problems.  Overtime, this will become the primary source of support information, populated by both Contigo support /development staff and Contigo customers alike.
• provide a mechanism for the delivery of important announcements, patch releases, tips and tricks, training materials etc
• And all of this is RSS enabled, so you can subscribe to the Contigo Help Desk and Customer Support Portal and have updates and annoucements delivered to your favourite RSS reader.

Support calls can now be created in one of 3 ways

• by sending an email detailing the issue/question to support@contigo.zendesk.co.uk.
• by creating a help desk ticket via the Portal, http://contigo.zendesk.com
• by contacting the Contigo Support desk which is operated from our Solihull offices in the UK.  This line is resourced from 8.30am until 6pm (local time). The contact telephone number is +44 (0) 121 506 9119.

The Help Desk and Customer Support Portal has been designed based upon ITIL best practice, if you have any comments or question about the service then please raise a ticket and be assured, the Contigo Support Team will give this its full attention.

So, why not check it out!